Car Broke Down? Here's What To Do
The first priority when your car breaks down isn't fixing it — it's making sure you and anyone with you are safe. Here's the right order to do things in.
Get safe first
- If you can, get the car off the road entirely — a lay-by, side street, or car park. If you're on a fast road and can't move safely, stay in the vehicle with your seatbelt on.
- Turn on your hazard lights immediately so other drivers can see you.
- If you're on a motorway hard shoulder, exit the vehicle from the passenger side away from traffic, and stand behind the barrier if there is one — not next to the car.
Work out what's happened, if you can safely
Once you're safe, it's worth noting anything that might help — did the car just stop suddenly, or was there a warning sign first? Any unusual noises, smells, or dashboard lights? This information helps us prepare the right equipment before we arrive.
Call for recovery
Give us your exact location — a postcode, nearby landmark, or what3words if you have it — along with your vehicle details and what happened. We'll dispatch straight away and confirm your price upfront.
We'll Come To You, Fast
Fully mobile recovery and roadside assistance, 30-45 min average response, 24/7.
📞 Call 07780 642115 💬 WhatsAppFrequently Asked Questions
On most roads, yes. On a motorway hard shoulder, it's safer to exit via the passenger side and wait behind a barrier if one is available, away from the vehicle.
Your exact location, vehicle registration or make/model, and a brief description of what happened — this helps us bring the right equipment.
Our average response time is 30-45 minutes, wherever you are in England.